FAQs - All Volunteers

The FDA Foundation launched its signature philanthropic program in 2014, the Florida Mission of Mercy (FLA-MOM). FLA-MOM is a large-scale, two-day, professional dental clinic that provides care to any patient at no cost to them with the goal of serving the under-served and uninsured in Florida — those who may otherwise go without care. The 6^th FLA-MOM will be held in Jacksonville April 9-10, 2021. We hope to treat 2,000 patients and have a positive impact on ​Northeast Florida by relieving pain and infection, restoring dignity, and creating smiles. 

Prime F. Osborn III Convention Center
1000 Water Street
Jacksonville, FL 32204
Set up: Wednesday & Thursday, April 7-8, 2021 
Clinic: Friday & Saturday, April 9-10, 2021

Book a hotel room through our block at the Doubletree Jacksonville Riverfront or Omni Jacksonville beginning December 1, 2020. All reservations must be made by March 15, 2021. 

Doubletree link here.  
By phone (available 24 hours a day) to 1-800-222-8733 and be sure to ask for “Mission of Mercy 2021”  or Group Code MOM

Omni link here.

Volunteer Registration is open!  Please click below to begin your registration for 2021 FLA-MOM!

Due to liability reasons, all FLA-MOM volunteers must be at least 18 years old.

• Bone grafting
• Braces
• Crowns
• Dentures
• Extraction of unerupted wisdom teeth
• Gum surgery
• Implants
• Narcotics
• Tooth whitening (bleaching)

Our goal is to treat as many people as we can while placing a priority on relieving dental pain and treating infections. Patients will begin with registration and oral health education before they are assessed in medical triage. Patients will then receive a full panoramic X-ray followed by a consultation in dental triage to determine the patient's most urgent need. In order to treat as many patients as possible, treatment is limited to one quadrant of the patient’s mouth where there is the most critical need. Once primary treatment is complete, patients may get back in line for additional treatment if we are still accepting patients for the day.

Yes! There are several shift options available. You can volunteer anywhere from a half-day shifts to the whole weekend and/or help clinic set-up.

Dentists will be provided with a scrub top. All other volunteers will be given a FLA-MOM T-shirt, which they will be required to wear during the clinic. Dress is casual, but please wear long pants and comfortable closed-toe shoes.

There will be free on-site parking for volunteers and patients at the Prime F. Osborn III Convention Center. Volunteers will receive parking instructions, a parking map, and a parking pass one week prior to the event. Designated ​disabled spots will be available on a first-come, first-served basis.

Yes, FLA-MOM provides breakfast, lunch, snacks, and beverages for volunteers.

All clinical volunteers must be licensed by the state of Florida or complete an out-of-state registration. License numbers are required on the volunteer registration form and will be verified before the event. Anyone directly involved with patient care is required to have a current hepatitis vaccination.

Please note: Out-of-state dentists must register by February 1, 2021 in order to allow time for your credentials to be reviewed. After completing the initial registration, a link will be emailed in order to provide additional information and upload documentation.

Patients will be seen on a first-come, first-served basis. Patients who are in pain often have an accompanying infection. FLA-MOM does not want anyone to wait until the event to seek critical dental or medical attention, as delaying could lead to more serious consequences. While the goal is to be able to treat 2,000 patients, ​there is no guarantee of treatment. Every attempt will be made to care for those who are present.

It takes approximately 1,500 non-dental volunteers to support FLA-MOM in positions such as:

If you are unable to volunteer, please consider making a tax-deductible donation to FLA-MOM by visiting flamom.org.

All volunteers must scan in and out at Volunteer Registration at the beginning and end of your shift to receive credit. After the event, all volunteers will receive a certificate with the total number of pro bono hours worked. Dentists and hygienists who have worked a clinical shift may use the volunteer certificate to self-report hours on CE Broker.

Yes. Dentists from out of state can treat patients at FLA-MOM, provided they complete the required out-of-state dentist registration information and are approved by a third-party screening authority. The deadline to register as an out-of-state dentist is February 1, 2021.

Volunteers with inactive Florida dental licenses or those who do not wish to apply for a temporary license can volunteer in other areas such as Central Supply, Sterilization, Dental Laboratory, Patient Education, etc. 

Please note: Out-of-state hygienists are NOT able to treat patients at FLA-MOM. Additionally, foreign-trained dentists can volunteer as a dental assistant but cannot directly treat patients as a dentist. 

Licensed dentists and hygienists do not need to have their own malpractice insurance to practice at FLA-MOM. The FDA Foundation’s insurance through The Doctor’s Company will cover licensed dentists and licensed hygienists providing treatment at the clinic.

Dental teams are encouraged to volunteer together. If you wish to volunteer with a specific person, please sign up for the same shift and meet on-site to work together. Dentists and assistants who do not have someone to practice with will be paired with another volunteer on-site. 

All volunteers must check in at Volunteer Registration before entering the clinic or breakroom. Volunteers will receive their name badge, T-shirt, and general orientation training. In the weeks leading up to the event, volunteers will receive emails with information on parking, where to go, and what to bring.

FLA-MOM has many wonderful learning opportunities for students; however, only D4 students will be allowed to treat patients in select departments under the direct supervision of a licensed dentist. We encourage all other students to volunteer in positions where they can interact with patients, such as Patient Education, exit interviews, escorting patients, or assisting in dental, hygiene, or sterilization departments.

Following the event, clinical volunteers will receive an email with their ​service hours to self-report hours. Non-clinical volunteers ​will receive proof of service hours as well.

Please leave your personal belongings at home or locked in your vehicle. We do not have a secured area for personal belongings and want to avoid tripping hazards on the clinic floor. Please do not bring latex gloves or anything containing latex as some volunteers/patients may be allergic to latex.