First and foremost, you should expect to be treated with respect and dignity. We’re glad you are visiting the Florida Mission of Mercy. Due to the size and nature of this event, you should plan to be with us for several hours. We will do our best to get you in and out as quickly as possible.
Prior to entering the building, you will be asked several survey questions before treatment. Your responses are confidential and tracked in the computer. No one will see them once submitted. The information you provide will help us track demographics about the clinic’s patients which, in turn, helps us receive grants for future FLA-MOM events and to address gaps in care with our state legislators.
Upon entering the venue, you will go through patient registration and then receive oral health education. You then will be assessed in medical triage, where you will be asked about your medical history and have your blood pressure taken. In some instances, you may need to have your blood clotting and/or blood sugar levels tested. Providing these readings are all safe, you will proceed to radiology to receive a full panoramic X-ray. Once we have your X-ray, you will visit dental triage for an oral exam. A dentist will look over your teeth and determine the work that needs to be done and prioritize it. Treatment will be based on the patient’s most urgent needs, with the focus on eliminating pain and infection.
Next you will be taken to routing, where another dentist will look over the recommended treatment priorities and compare them to each department’s availability to determine the work you will have done. Once your treatment plan has been established, you will be asked to have a seat in a specific waiting area. Here you will be seen on a first-come, first-served basis using the number provided to you in routing. Depending on the number of people in front of you, you could wait for several hours in the department.
If you are receiving a cleaning, you will go from the waiting area directly into the treatment chair. If you are having fillings, extractions or a root canal, you will first go to a general numbing area to receive local anesthetic before going into a treatment chair. Once the work has been done, you will be escorted to the patient exit area, where you will asked a few more questions. If other family or friends accompanied you to the clinic, you can reconnect with them in the designated meeting place, which will be near the clinic’s patient exit.
For your safety as well as for that of our volunteers, at no time should you walk unescorted on the clinic floor. There are numerous hazards in a working dental clinic where more than 1,000 people will be busy at any time. Patient ambassadors will be available to assist you in getting food, water or making trips to the restroom.